Refund & Cancellation Policy
Effective Date: September 30. 2025
Refund & Cancellation Policy
At The Plug, we aim to keep our membership process simple, transparent, and fair. Please review our policy on cancellations, renewals, and refunds.
Membership Billing
- Memberships are billed on a recurring basis (monthly or annually) depending on your selection at checkout.
- By purchasing a membership, you authorize The Plug to charge your chosen payment method on an ongoing basis until canceled.
Cancellations
- You may cancel your membership at any time through your account dashboard or by contacting us at connect@joinThePlug.com
- Cancellations take effect at the end of your current billing cycle. You will continue to have access until that date.
Refunds
- Monthly Plans: Payments for monthly memberships are non-refundable. Once billed, your membership will remain active until the end of the paid month.
- Annual Plans: Annual memberships are refundable within 3 days of purchase if no premium features (such as event postings or advertising add-ons) have been used. After 7 days, payments are non-refundable.
- Add-Ons & Advertising: Payments for featured placements, banner ads, and other add-ons are non-refundable once the ad has gone live.
Failed Payments
If a payment fails, we may retry the charge. If the payment is not resolved within 7 days, your membership may be paused or terminated until payment is updated.
Changes to Pricing
We may update membership pricing or add-on costs from time to time. Any changes will be communicated in advance and will only apply to future billing cycles.
Contact for Billing Support
For questions about these Terms, contact us at:
Email: connect@joinThePlug.com